Siam Botanicals want you to be entirely satisfied with our products. Our team will check all products before sending.
Unused & unopened items: If you receive your product(s) and they are incorrect then return them to us within 3 working days for a refund or exchange. Please notify us by email at that you are returning the item(s).
Please ensure you put your order reference on the package.

Unused products are to be returned to:No.12 Soi Chaloemphrakiat Ratchakan Thi 9, Soi 48,
Sub Soi 10, Dokmai, Prawet, Bangkok,
Kingdom of Thailand

If a product(s) is found to have been opened or used, then no refund will be given.

Faulty Items: If for any reason your product is faulty or broken please contact us at we will arrange an exchange/refund. Unfortunately, we cannot receive any claims after 3 days of you receiving your order.

Returned Parcels/Incorrect address: If you entered a wrong address when ordering and your parcel is returned to us, a fee of 200 THB for shipping and handling will apply for us to resend your order. If you prefer to have your order refunded instead of shipped again, a 200 THB handling/admin fee will be deducted from the refund value.

Refunds will be made within 5 days of receiving the returned products and the refund will be paid into your account used to make the initial purchase.